Frequently Asked Questions
Everything you need to know about Telda Pharma products, orders and support.
What is Telda Pharma?
Telda Pharma is a specialized company focused on producing and distributing high-quality cosmetic, wellness, and healthcare products. We combine natural ingredients with modern science to create safe, effective, and dermatologically tested formulations.
What does “natural” or “free from harsh chemicals” mean?
When we say our products are natural or free from harsh chemicals, it means we carefully select safe ingredients and avoid aggressive or harmful substances such as strong preservatives, parabens, or synthetic fragrances.
However, natural does not always mean risk-free — everyone’s skin is different. If you have sensitive skin or known allergies, we recommend performing a patch test before first use or consulting your dermatologist.
What are the available payment methods?
We offer several payment options for your convenience:
- Cash on delivery (available in eligible areas).
- Online payment using Visa or MasterCard.
- Bank transfer (upon request).
Please make sure your address and phone number are correct for a smooth delivery process.
Are there any side effects?
Our products are safe for normal use, but some individuals may experience mild reactions such as redness or irritation due to allergies. If this occurs, stop using the product immediately and consult a healthcare professional.
If you are pregnant, breastfeeding, or have a medical condition, it’s always best to check with your doctor before trying new skincare or supplement products.
How can I contact Telda Pharma?
You can reach our customer support team via the website contact form, WhatsApp or phone, and on social media: Facebook and Instagram.
We respond to all inquiries within 24 business hours.
How can I place an order?
Add the products you need to your cart, or contact us directly on WhatsApp or by phone at +201097174895 and our team will confirm your order, availability and delivery details.
Are your products suitable for children?
FreshTeld and Hydrateld are suitable for both adults and children, following the directions on each product page. Please check each product’s “How to Use” section before use.
Where can I find Telda Pharma products?
You can order through our website and support channels, and our products are also available through our partner pharmacies.
Can I browse the products without an account?
Yes. The catalog, categories, search and product detail pages are available without creating an account or entering personal data.
How can I find a product?
Use the category navigation, product tabs, search, Quick View or the product detail pages.
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